Empower Lab Analyst

Duties & Job Functions: Support Provide Empower 3.0 technical support in a GMP regulated environment globally. Principally at Foster City site.
Applies knowledge of current Good Manufacturing Practices and Good Laboratory practices
Knowledge of Service Now or similar ticketing system. Will be the escalation point for all Level 2 and 3 incidents and tasks
Administration Writes and executes protocols and reports
Creates and manages Empower projects, users, Instrument Methods, Method Sets, report methods and processing templates.
Trouble shoots instrument connectivity issues, custom field calculations and optimizing processing methods.
On the job experience Using the functionality of Empower in the pharmaceutical, biotechnology for minimum of 3 years' experience in Empower Superuser/Administrator role.
Experience with Empower interface to other lab software systems such as LIMS an advantage.
Good working knowledge of laboratory testing processes and automation using Empower 2/3, such as: HPLC – Dissolution/Impurity/Assay Analysis and GC.
Solid understanding of analytical chemistry and instrumental analysis.
Hands-on proficiency and problem-solving skills with chromatographic techniques such as but not limited to HPLC and GC.
Customer satisfaction and job behaviours Excellent verbal and written communication skills.
Supporting end user system needs
Trouble shooting all aspects of using Empower by end users.
Strong analytical, problem-solving and technical skills to develop practical solutions to business problems.
Skills, training, education Bachelor's Degree in Science
Waters Empower administrator training
Preferred qualification in GAMP5 or Computer Systems Validation
Working knowledge and proficiency with Microsoft Office software