Eligibility Supervisor Location Golden, CO : Apply By: 10/29/23 Division: Community Assistance Division Management Level: Supervisor - 1st Line Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Are you seeking more than a paycheck? Do you want a job where you can find a deeper sense of meaning and purpose while leading a team and giving back to your community? Do you want to serve others in a way that's friendly, composed, and professional? The Jefferson County Department of Human Services is searching for someone who is customer-focused, takes pride in their work, has an eye for detail, and is interested in serving their community to join the Community Assistance Division as an Eligibility Supervisor. The Eligibility Supervisor serves individuals and families, while overseeing staff who determine eligibility for Food Assistance, Medical Assistance, and Cash Assistance programs. The Eligibility Supervisor is responsible for ensuring successful delivery of Economic and Medical Assistance Services (EMAS) to individuals in our community. This individual provides professional support and supervises workflow for program area staff and coordinates special projects. The Eligibility Supervisor is also responsible for internal quality assurance reviews and monitoring and supervision of staff through training, teaching, and coaching. On a deeper level, the Eligibility Supervisor is a global thinker, someone who can see the bigger picture of how each team within the Community Assistance Division (CAD) impacts the others. They are creative and innovative with their problem solving and conflict resolution skills. They value the relationships they build with their staff and the customers they serve. The Eligibility Supervisor creates and maintains an environment where all staff feel motivated and empowered to achieve success, and they have a deep understanding of the needs of the Jefferson County community they serve. Does this sound like you? If you answered "Yes!" - read on! Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as a variety of weekly schedules, generous holiday time off, and set business hours so you can enjoy your time outside of work, too. Join our team and see all Jefferson County has to offer! The starting salary for this role is $68,536.24 and will be based on education, experience, and skills. The Eligibility Supervisor will: Lead a team, in collaboration with other supervisors, to serve our internal and external stakeholders effectively and efficiently. Create an environment where staff are motivated and empowered to achieve success. Show interest in and understanding of the needs and expectations of internal and external stakeholders (including direct reports). Provide leadership, timely feedback, and effective direct supervision for daily activities of the team. Coach, train, and provide support to Eligibility Specialists, Lead Workers, and support staff. Monitor programs and workload daily to maintain regulatory standards for quality and timeliness measures. Monitor work for program integrity through supervision and approval of cases entered into the Colorado Benefit Management System (CBMS). Seek out and utilize staff, peer, and customer feedback. Define and evaluate expected behaviors, knowledge, and level of proficiency. Build constructive working relationships with customers, other work units, community organizations and others to meet mutual goals and objectives. Model professional and supportive behavior when working with individuals from a variety of ethnic, social, and educational backgrounds. Develop professionally, focusing on best practices, and introducing newly gained knowledge and skills on the job. Make customers and their needs a primary focus of one's actions. Manage and resolve staff, customer, and provider issues. Strategically recruit, interview, and hire individuals with strengths to fill gaps and make the team more effective. Meet at least monthly with staff, or more often as necessary. Formulate, modify, and update policies and procedures as needed. Participate and represent the agency on internal and external committees. Please note, this is not a case management position. The best candidate will embody and demonstrate the following competencies: Leadership and initiative Strategy and development Collaboration and teamwork Inclusiveness Critical- and strategic-thinking skills Program and system knowledge Superior customer service QUALIFICATIONS Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Minimum qualifications: Bachelor's Degree Minimum three years of Eligibility Programs or Human Services experience. Minimum one year of Colorado Benefits Management System experience. Or an equivalent combination of education and experience Preferred: Two or more years of supervisory or lead experience Project or program management experience Coaching & training others Customer Service Recruiting, interviewing, and hiring Experience determining eligibility for public assistance programs An offer of employment is contingent upon successful completion of a background check including criminal history, motor vehicle report, education verification, and/or references. Additional Information: Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process: Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin. Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step. The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview. If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity. The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin. Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in. Education: Bachelor's Degree Experience: Work Experience: Minimum three years Certifications: Languages: Category: Health & Human Services
