Job Description
Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.
Our E-Commerce Department has a field management opening for an eCommerce Operations Manager, that will oversee Operations with multiple districts in the Mid-Atlantic Division. The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including delivery via 3PL Third Party Logistics partners and other innovative channels to service our customers in their area of responsibility.
Mid Atlantic Division (Safeway) is looking for an eCommerce Operations Manager. This role is a field position and covers Washington, DC and parts of Maryland.
Key Responsibilities include:
Achieve P&L results and operational metric goals in stores across assigned operating area.
Lead in-store eCommerce Department Managers and Supervisors in day-to-day operations to achieve their key metrics of on time tilling, picks per hour, out of stocks, on time pick up including handoff of orders to third party logistics partners.
Responsible for monitoring on time delivery by 3PL third party logistics partners to ensure seamless shopping experience for our customers.
Identify capability and address gaps with 3PL third party logistics partners to improve service.
Maintain continuous dialogue with 3PL third party logistics partners to address and resolve claims and complaints received involving customer delivery experiences.
Lead the field teams through expansion, business and environment changes as needed.
Review eCommerce goals, metrics, and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
Set and maintain high standards of quality, productivity, efficiency, and service for our rapidly expanding business.
Drive a culture of exceptional customer service within the frontline eCommerce staff.
Ensure operational compliance with ecommerce policies and procedures.
Qualifications and Experience:
Education and Experience:
Bachelor's degree in related field or commensurate experience.
5+ years of previous retail operations/logistics including managing third party providers, preferably in ecommerce.
Experience working across leadership levels and cross-functional partners.
Experience in reading and understanding data and translating it to actionable items.
Characteristics and Leadership:
Passionate about customers. Continuously seek opportunities to improve operational excellence.
Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
Extremely organized, with strong time management skills and ability to multi-task.
Quick learner with strong problem-solving skills and a natural talent for process improvement.
Strong communicator and active listener who comes with an open mind and is able to effectively incorporate store partners in key decisions.
Effective relationship-building skills, ability to cultivate strong partnerships across division partners.
Position requires travel (up to 90%), including occasional weekend travel. The above statements are intended to describe the general nature of work performed by the associate(s) in this job. Specific duties and responsibilities may vary by position.
PHYSICAL ENVIRONMENT:
Most work is performed in a temperature-controlled office environment.
Incumbents may sit for long periods of time at desk or computer terminal.
Incumbents may use calculators, keyboards, telephone, and other office equipment in the course of normal workday.
Store visits involve regular standing, walking, climbing stairs and movement in and around machinery and hazardous equipment, as well as backstage receiving and production areas.
Stooping, bending, twisting, and reaching may be required in completion of job duties.
Albertsons Companies EOE
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