About the role
The Sales Education Manager is fully accountable for creating a strategy for educating our sales and service people across our portfolio of customer solutions as well as assisting to cascade any company changes that will impact their customer facing roles. This role feeds into a larger Sales Enablement model and so you should have competency working within a diverse and geographically spread team, with the ability to drive change and promote collaboration across multiple regions. Reporting to the Director of Sales Enablement, they will be managing department budgets, facilitation and planning of sales education program planning (weekly interface) and evolutionary success of Sales Education program. The position includes maintaining strong stakeholder relationships within Computacenter, with selected training providers and with third party advisors (such as Gartner) to drive the strategic sales plan as set by the Senior Vice President of Sales. Individual will need to be collaborative and creative with a passion for Sales and the ability to deliver under pressure. Due to the complexity of our business, they will need to be inquisitive and must be able to demonstrate capacity to start and finish programs that drive business value to the broader organization. Some travel will be required.
What you'll do
Full budgetary management of the Sales Education function for North America
Ownership, strategic direction, delivery and reporting with recommendations for:
Interface (Microsoft Teams) - A US wide broadcast, reaching over 150 people on a weekly basis providing awareness of our latest offerings and updates
Knowledge Courses (Classroom based learning) - In depth courses which you will support the creation of material and drive successful delivery
E-Learning (Kahoot!) - Complete a trial period of E-learning, a tool we are testing as we look to create a feedback loop around what people are learning successfully
Close liaison with marketing to design and ensure timely delivery of sales content to support field sellers.
Responsibility for definition and achievement of timed program milestones and targets
Identify & partner with internal and external stakeholders and vendors to create and manage a first-class experience for field sellers
Continuous measurement of program success, leveraging seller and stakeholder feedback and reporting to the Director of Sales Enablement
Collaborating with teams across the Computacenter group to adopt ideas and share best practice
Identifying and communicating goals and objectives
Updating Learning Management System (LMS) with program accreditations
KSS, Sales University and US KO content - Large offsite events which take place twice a year where we focus on our most strategic imperatives to drive growth
Working collaboratively with the majority of our Solutions and Sector Sales leaders to deliver relevant and engaging messaging to our salesforce throughout the year. Key responsibilities include creative direction for content, support with slideware and helping to organize the wider team to deliver on time.
Ownership & continuous improvement of New Joiner onboarding process, Movers Success program
Organization of a comprehensive 2-4-week induction plan for all Sales people within Computacenter NA. This includes an overview of our country unit structure, a demonstration of Sale Zone - our core repository for sales resources and a tailored action plan for them to complete within their onboarding period to set them up for success. Supporting in 30/60/90-day reviews with hiring managers and Sector Directors to continuously evolve the program to suit the needs of each person.
What you have
3 years Senior Administration, Business Management or Education experience in tech industry
Legally eligible to work in the United States
Experience working in education or with Future Talent
Excellent organizational and multitasking ability
Good working Knowledge of Microsoft Applications
Management of programs, including continuous improvement
Strong knowledge of sales environment & what it takes to be a successful seller
Experience of providing management / stakeholders with business information
Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels
Keen interest in development of talent & sales as a career
What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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