Dt Technical Support Specialist

Job summary
DT Technical Support SpecialistLocation: Spartanburg, SCAbout Oshkosh Defense, an Oshkosh company
Job seniority: associate level
Responsibilities
• Resolving problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers, and scanners• Procuring, configuring, and testing computer hardware and software• Providing timely resolution of problems or escalations on behalf of the end user• Interacting with third-party service providers to resolve problems and fulfill requests• Evaluating requests for new software solutions• Monitoring and providing recommendations for issues regarding product and technical support functions• Performing tasks assigned by the Project manager in compliance with End-Users Standards
Requirements
• Associate's degree in Information Technology, Computer Science, Engineering or equivalent• Three (3) or more years of experience in desktop support, service desk, or related experience• PREFERRED QUALIFICATIONS: Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent• Relevant industry recognized certifications• Experience working with Lotus Notes, video and audio conferencing, end user services certificate management, and physical security systems• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.• Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications• Ability to effectively communicate at all levels of the organization• Ability to work in a team environment• Strong organizational skill with exceptional follow through and attention to detail
Key Skills Needed
• Resolving technical issues• Hardware and software configuration• Customer support• Troubleshooting• Communication