General Summary: The Driver Supervisor is primarily responsible for the productivity and attainment of daily operational goals within his/her assigned functional area of delivery in utilizing approximately 10 to 15 delivery drivers. This position will work in conjunction with operations and customer service in a continuous improvement culture dedicated to safety and quality initiatives.
Primary Responsibilities and Duties: Recruit, train, and assess drivers and their qualifications.Develop amiable, genuine and supportive relations with drivers on a professional level. Act as an advocate for drivers while collaborating with other departments to solve driver problems. Foster an atmosphere where safety is a priority with an emphasis on protecting customer property and company assets.Ensure successful delivery of loads to internal or external customers within company defined timelines.Performance management and design individual development plans of direct reports, disciplinary action, employee relation issues and resolution.Monitors and ensures all team members are performing their functions safely and productively. Makes recommendations to prevent accidents or Hours of Service issues.Utilize available tools (TMS, GPS, etc.) to evaluate and identify routing or manpower efficiency opportunities.Consistent follow up thru route rides to ensure that company and delivery standards are met and in line with quality assurance/control.Work with the DOT Compliance Coordinator to ensure truck fleet and drivers are DOT compliantMonitor driver logs to ensure proper recordings and assist drivers with any technical issues. (On duty/off duty records, scheduled breaks, hour resets etc.) Responsible for developing staff to improve performance and job satisfaction.Tracking the key performance indicators, implement improvements to reduce total delivered cost and foster a continuous improvement culture.Thorough ability to apply, coach and train others on company principles, policies and procedures.Partner with the warehouse teams to ensure daily reconciliation of on truck inventory and minimized product loss.Ensure all delivery agents and delivery asset comply with all FMCSA rules and regulations.Ensures compliance with all Federal, State, Local regulations and Company policies and procedures. Communicates issues and updates to maintain compliance.Participates in the maintenance of DOT requirements. Ensures accuracy, legibility, and completeness of all files and reports.Monitors and ensures all drivers are performing their functions safely and productively. Makes recommendations to prevent accidents or Hours of Service issues. Responsible for the completion of any special projects or the assignment of other duties as requested by management.Position Requirements: Minimum of 2-3 years of transportation supervisory experience.Must have valid driver's license. Class A CDL with tanker experience is a plus.Expert knowledge of ground transportation operations including DOT regulations is essential, and knowledge of on-board truck computer system helpful.Knowledge of ELDs and safety software. Samara experience a plus. Past experience utilizing Transportation Management Solution preferred.Ability to travel up to 50% of the time in the designated region. Must have highly developed leadership, management, communication (written & verbal) skills.Knowledge of ground transportation operations including DOT regulations is essential, and knowledge of on-board truck computer systems helpful.Position Competencies: Ability to establish priorities, work independently, and achieve department objectives. Ability to create and maintain a positive work environment and culture. Strong leadership skills with the ability to develop and motivate a team.Ability to make recommendations and communicate with all levels of management, customers, and vendors. Ability to make independent fact-based decisions in a quick and responsive manner with little to no supervision. Experience with hiring, coaching, training, and managing individuals in your department.Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.Strong organizational skills, multi-tasking, problem-solving, troubleshooting, and time management skills with attention to detail. Must be team-oriented, highly organized, detail-oriented, and have successfully demonstrated the ability to manage multiple priorities. Demonstrate a professional and positive attitude in all internal and external customer interactions. Self-starter and independent thinker with the ability to take initiative and make sound decisions. Responsive to the needs of internal and external customers with a sense of urgency and commitment to follow up. Solid customer experience skills and ability to build value-added relationships. Advance computer skills with proficiency with Microsoft Office Word, Outlook, PowerPoint, etc. previous sophisticated ERP system experience preferred.Working Environment: The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, mouse, keyboard, etc.
The job description of the Driver Supervisor is not inclusive and is subject to changes, additions, and deletions as determined by the supervisor. The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled.
