JOB DESCRIPTION: Start the day excited to make a difference...end the day knowing you did. Join our team.
Our team seeks a qualified professional to support the DoD Financial Management Certification Program by providing first-line support for Army Financial Managers and Command FM Learning Management System (LMS) Component Administrators. We are the Army's first line of support and manage over 16,000 users and over 350 administrators. We operate an average of 25 service tickets daily, at least 100 per week, and aim to address and close each customer's ticket within 2-3 business days. We also lead the sections of user and administrator enrollment. This action entails identifying people who are eligible for enrollment and processing them into the program. Our team provides all-encompassing Course Administrator (CA) Training, including all CA processes and procedures. The administrator will be expected to provide support in the above areas of the DoD Financial Management Certification Program (DFMCP), which focuses on hierarchy, reporting, course management, user and administrator enrollment, and helpdesk management.
Duties and expectations include, but are not limited to, the following: Monitor and respond to helpdesk requests. Receive and finalize requests from The Office of the Under Secretary of Defense (OUSD), users, administrators, and clients. Analyze government, academic, and commercial courses for potential FM Certification credit. Provide training at all levels. Prepare and present briefings to large audiences, both virtually and in person Track and monitor all requests, deliverables, and responses within the office. Provide high-quality reports utilizing data analytics. Provide feedback and support to create and modify existing policies and procedures. Provide exceptional customer support to the client, their customers, and their stakeholders. Experience Requirements: Mandatory: 2+ Years of DoD Financial Management experience Awareness and knowledge of the Federal Government's responsibilities, processes, and organizational structure Ability to obtain and maintain an interim secret security clearance (U.S. citizenship required). Experience in Army FM Education and Training ADDITIONAL REQUIREMENTS : Microsoft Office application knowledge is required to include the following: PowerPoint- Moderate- Ability to create presentations using charts and graphs. Teams- Basic- familiar with document storage Word- Basic Excel- Moderate- Ability to create pivot tables, charts, graphs, and essential functions, i.e., VLOOKUP, Concatenate, CHOOSE… Excellent verbal and written communication skills, including writing technical documents and giving state-of-the-art presentations to internal and external stakeholders. Demonstrated practical writing skills to produce compelling, high-quality copy on complex subject matter for diverse communication products. Strong judgment and ability to make well-reasoned independent decisions. Excellent interpersonal skills and ability to work independently. Organized, detail-oriented individual with good time management skills. Strong client-service orientation. Ability to multi-task and maintain professionalism under tight deadlines in a team-oriented environment. Certification Requirements: Mandatory: DoD FM Certification process knowledge Waiverable/Substitutable: Army Component Administrator is highly desirable. Education Requirements: Mandatory: Advanced degree in management, accounting, economics, or finance with a minimum of 6 years of relevant work experience
OR Bachelor's degree with 8 years of experience
OR 12 years of experience with no degree and experience in one of the functional areas or related disciplines included in the description of functional expertise.
Work Type: Hybrid- Arlington, VA, Pentagon
Clearance Requirements: Secret Clearance Required
