Dispute Customer Service Associate

Job summary
The primary responsibility is to take incoming dispute calls.Aided by analysis during certain periods of the day, the Customer Service Rep (CSR) is the front line for incoming dispute calls from Merchant (business customers) at all times.The CSR is knowledgeable on general dispute rules and processes.
Job seniority: associate level
Responsibilities
• Front line for incoming dispute calls• Respond to merchant emails and voicemails.• Process merchant responses to retrieval requests and EMV chargebacks.• Review retrievals about to expire and reach out to merchants as directed.• Meet departmental productivity and quality standards.
Requirements
• High School Graduate.• Proficient with Excel and Word; G-Suite is a plus• 2+ years experience with related processes and systems• Excellent soft skills, including a keen technique in diffusing unhappy callers• Detail oriented and analytical• Self-driven and disciplined• Team-oriented
Key Skills Needed
• Proficient with Excel and Word• Excellent soft skills• Detail oriented and analytical• Self-driven and disciplined• Team-oriented
Benefits
• Paid Family Leave• Tuition Assistance• Excellent health benefits• 401(k) match