We are hiring a Dispatcher to join our team in Redlands, CA! Job Title: Dispatcher
Pay Rate: $16.82
Schedule: Monday-Friday, 8am-4:30pm
**Job Overview:**
As a Dispatcher, you will play a critical role in ensuring the smooth and efficient operation of our organization's logistics and transportation services. You will be responsible for coordinating the scheduling and dispatching of vehicles or personnel to appropriate locations according to customer requests and organizational needs. Your ability to prioritize tasks, communicate effectively, and adapt to changing situations will be essential in maintaining high levels of customer satisfaction and operational efficiency.
**Key Responsibilities:**
1. **Scheduling and Dispatching:** Coordinate the timely dispatch of vehicles, drivers, or service personnel to designated locations based on customer requests, delivery schedules, and operational requirements.
2. **Communication:** Serve as the primary point of contact for drivers, customers, and internal teams regarding scheduling, route changes, delays, or emergencies. Maintain clear and concise communication channels to ensure all stakeholders are informed and updated.
3. **Route Optimization:** Utilize transportation management systems (TMS) or other software tools to optimize route planning, minimize travel time, and maximize fuel efficiency. Make real-time adjustments to routes as needed to accommodate changes in traffic conditions or customer demands.
4. **Customer Service:** Provide exceptional customer service by addressing inquiries, resolving complaints, and proactively communicating with customers regarding order status, delivery times, or any issues that may arise during transit.
5. **Problem Solving:** Quickly assess and resolve logistical challenges, such as vehicle breakdowns, traffic delays, or scheduling conflicts, to minimize disruptions and maintain service levels.
6. **Documentation and Reporting:** Maintain accurate records of dispatch activities, including driver logs, delivery schedules, and vehicle maintenance reports. Generate regular reports to track performance metrics, identify trends, and recommend process improvements.
7. **Compliance:** Ensure compliance with regulatory requirements, safety standards, and company policies related to transportation operations, including driver hours-of-service regulations, vehicle maintenance, and cargo handling procedures.
**Qualifications:**
- Proven experience in dispatching, logistics coordination, or related field.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities with the ability to prioritize tasks and manage time effectively.
- Proficiency in using transportation management software (TMS) or similar tools.
- Ability to remain calm and composed under pressure, with a problem-solving mindset.
- Knowledge of local geography and traffic patterns.
- Familiarity with industry regulations and compliance standards (e.g., DOT regulations).
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
**Physical Requirements:**
- Ability to sit for extended periods and operate computer systems.
- Capable of multi-tasking and working in a fast-paced environment.
- Some positions may require the ability to lift or move heavy objects (e.g., loading/unloading cargo).
**Working Conditions:**
- Dispatcher roles are typically office-based, though some may require on-site coordination at transportation hubs or distribution centers.
