Dispatcher II - Underfill Location Las Cruces, NM : Salary $16.42 - $24.63 Hourly
$34,157 - $51,236 Annually
This position is a Pay Band 40
Posting Details his posting is for Dispatch Underfill Positions Only. Certified Dispatchers, please submit your job application to Dispatcher II-Certified (DPS #18160) Job Order I.D 140876 THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist? The Dispatcher position Is a communication point for emergency and non-emergency calls. It supports different parties, such as Law Enforcement (LE), Emergency Medical Services (EMS) and Fire Department (FD) in communicating accurate and timely transmission of Information.
How does it get done? This position receives emergency calls, non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance, It operates a multi-channel radio console, computerized telephone system and teletype equipment to dispatch assistance for emergency or non-emergency situations.
Who are the customers? This position provides services to the New Mexico State Police, and several other agencies within the state of New Mexico.
Ideal Candidate The ideal candidate is empathetic and must be able to remain calm and composed in emergency situations and will have the following experience: Verbal and written communication experience, Experience working well under pressure with time constraints In a fast paced environment. Experience In Customer Service, Interacting with the pubic and answering phones. Experience interacting with Law Enforcement and/or Public Safety Agencies, Minimum Qualification High School Diploma or Equivalent and one (1) year police and/or emergency dispatch experience. Substitutions Apply. See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position. If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours. Employment Requirements Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy. In addition, the selected candidate must possess and maintain a valid driver¿s license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire. The selected candidate will work with highly confidential and high-volume data flow must have the ability to complete assignments with a high level of accuracy within strict time constraints as well as, handle multiple tasks and request from several people at once.
Working Conditions Work is performed in 24/7 Law enforcement office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Irregular hours, overtime, swing shifts, graveyard shifts, weekends and/or holidays shifts are required. Minimal travel may be required.
Supplemental Information Benefits:
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Agency Contact Information:Melissa Medina, telephone Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
