Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.JOB SUMMARY:The Director, Software Quality Assurance is a key global leadership role responsible for overseeing the strategy, framework & methodology, tooling, automation, and service delivery of the quality assurance (QA) of UDX's software applications & technology platforms. This individual is the senior technology leader tasked with developing and executing comprehensive software testing approaches for a combination of custom developed & off-the-shelf guest facing & internal software and data/BI/AI solutions (mobile, web, desktop, IoT). This role manages a large testing team of QA leads & engineers globally towards KPI driven software quality & test-driven development culture that supports multiple domains & technologies.This hands-on leader uses a combination of automated and manual testing techniques that ensure unit/functional testing, system integration testing, performance testing, regression testing, and security testing is done with highest quality in a bi-modal technology ecosystem. This role will partner closely within Digital Technology/engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR.MAJOR RESPONSIBILITIES:Software QA Service DeliveryOversee day-to-day and long-term software quality service delivery strategy using KPI'sOversee all software QA resources – ensure all testing needs are well planned, properly resourced according to time/budgetLead strategy to ensure testing services are adequately provided for major & minor releases, patches/break fix, and ongoing maintenance & upgradesBuild depth in domain for all types of software QA – including but not limited to business application, digital technologies, core guest technologies (ticketing, POS, access control, etc), platform technologies, and business intelligence/data/AI applicationsSoftware QA StrategyLead and oversee the software testing strategy for all UDX applications globally – mobile, web, desktop, IoTDevelop, enforce, and oversee deployment consistent testing techniques and toolsBe the champion for hyper efficient and fast testing processes.Author and manage the software quality assurance artifacts and ensure adherence and compliance with standardsDevelop and adapt solution testing approaches that provide UDX with industry best outcomes; contribute to the software engineering quality organizationsEnsure positive trend in key testing performance indicators of global application portfolio & support the delivery of UDX technology portfolio; support efforts to simplify and rationalizeCross-Team Collaboration, Team Culture, Staff DevelopmentLead and mentor direct reports/team members in day-to day management and administration of UPR digital transformationProvides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinkingPromote working culture of accountability and technology depth to support Universal's physical and virtual business aspirationsDrive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organizationWork seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiencesUnderstands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:Bachelor's degree is required.Advanced degree preferred.Undergraduate degree (preferred) in engineering, technology, analytics or related fields.EXPERIENCE:10+ years in progressive technology delivery and implementation:10+ years experience in software engineering & quality across custom developed software & off-the-shelf solutions; mobile, web, desktop, and IoTDemonstrated technical ability and proficiency in hands on testing automation, test-drive development, and CI/CD integrationDemonstrated experience leading large distributed testing teams (over 100 engineers) through KPI's and processesDemonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in "bi-modal" technology environments that combine digital/agile with enterprise/monolithic applicationsExperience in executive communication, relationship building and decision making; expert at stakeholder and partner managementADDITIONAL INFORMATION:This position requires frequent domestic & international travel.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
