Description Company: Oak Street Health
Title:Director, User Experience
Location: Chicago, Remote
Role Description: Oak Street Health seeks a visionary, hands-on Director of User Experience to lead our end-user technology stack and enhance the end-user experience. As a leader, you'll be crucial in shaping the end-user strategy, efficiently utilizing the workstations and tools, and ensuring they meet the highest usability and design standards.
Map the end-to-end Oak Street Health end-user journey and identify pain points and opportunities to optimize and reduce friction, employ best practices, and create new experiences that delight our end users.
Core Responsibilities: Initial focus
Develop a deep understanding of our users and apply this empathy in a compelling and cohesive overarching User Experience strategy
Set clear and inspiring User Experience goals, metrics, and KPIs to measure the success of our end-user products and make tough investment trade-offs about where to push for an excellent experience and ensure sufficiency
Foster a culture of performance and continuous improvement
Ensure all design work aligns with our company design strategy, industry best practices, accessibility standards, and user feedback
Ongoing responsibilities
Influence change and business decisions through partnerships with others and using collaborative design, service design, informal and formal testing, and rapid prototyping
Work with technology managers and architects to develop realistic end-user product plans that properly prioritize, scope, and plan for end-user design and testing at all phases of the product development lifecycle
Understand market needs and vision with technology managers, IT, and various business functions; work with teams to quickly translate that vision into workflows, interactions, and designs for development and creativity.
Participate in and lead team discussions relative to current user experience projects. Feel comfortable independently working on design sprints, requirements definition sessions, design thinking workshops and accurately scoping and designing work
Work directly with users to understand business and technical needs, goals, work processes, and outcomes
Other duties as assigned
What are we looking for? Bachelor's Degree; or equivalent work experience
Advanced degree preferred
A minimum of 10 years of professional experience in user experience design
A minimum of 5 years of professional experience in people management
Proven ability to identify new project opportunities based on design thinking principles and prior outcomes
Proven experience as an end-user computing leader or similar leadership roles in the HealthCare, Technology, Retail, or similar industries
Strong understanding of user-centered principles and methodologies
Excellent leadership, team management, collaboration, and communication skills
End-user/customer-centric mindset, applying research and data-driven approach to create intuitive, easy-to-use, and practical solutions
Experience working in an Agile development environment
Entrepreneurial, hands-on, and results-driven mindset
US work authorization
Someone who embodies being Oaky
What does being Oaky look like? Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health? Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
