Job Title: Director of Operations
Location: Embassy Suites Cleveland Beachwood, OH
Overview:
Embassy Suites Cleveland Beachwood, OH is seeking a dynamic and experienced Director of Operations to oversee the day-to-day operations of our hotel. The ideal candidate will possess strong leadership skills, a proven track record of managing hotel operations, and a passion for delivering exceptional guest experiences. As the Director of Operations, you will play a pivotal role in ensuring the smooth functioning of all departments and maintaining the highest standards of service and efficiency.
Responsibilities:
Oversee and manage the daily operations of all hotel departments including front desk, housekeeping, food and beverage, maintenance, and security. Develop and implement operational policies and procedures to enhance efficiency, productivity, and guest satisfaction. Monitor and analyze financial performance, including revenue and expenses, to identify areas for improvement and cost-saving opportunities. Lead and motivate a diverse team of department heads and staff, providing coaching, training, and performance feedback as needed. Collaborate with the General Manager and other senior management to develop strategic plans and initiatives to achieve business goals. Ensure compliance with brand standards, company policies, and local regulations to maintain a safe and welcoming environment for guests and employees. Foster a culture of teamwork, accountability, and excellence throughout the organization. Handle guest inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues and exceed expectations. Maintain effective communication channels with all departments to facilitate seamless coordination and cooperation. Stay abreast of industry trends, market conditions, and competitive developments to inform strategic decision-making and maintain a competitive edge. Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a leadership role. Strong leadership abilities with a proven track record of building and motivating high-performing teams. Excellent communication, interpersonal, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio, or similar). Knowledge of industry trends, best practices, and regulatory requirements. Flexibility to work evenings, weekends, and holidays as needed. If you are a results-oriented leader with a passion for hospitality and a drive for excellence, we encourage you to apply for the position of Director of Operations at Embassy Suites Cleveland Beachwood, OH. Join our team and be part of creating memorable experiences for our guests while achieving operational excellence.
