At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world's leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.
The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That's why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.
The Director of Operations directs and oversees LegitScript's end-to-end Certification process, ensuring operational excellence, solution integrity, and customer centricity. As a visionary leader, the Director has a strong track record in client-facing operations, adept at navigating complex compliance landscapes, and is focused on aligning these elements with the company's strategic goals. With an advanced ability to lead, this role not only embodies but also imparts LegitScript's management philosophy, fostering a culture of continuous improvement and operational acumen among the team.
What You'll Do
Assist the General Manager, Certification Solutions, in setting strategic priorities including planning, communications, and execution
Provide day-to-day leadership and management that mirrors the mission and core values of LegitScript
Lead growth through agility and insight, optimizing Certification operations to meet the challenges of a rapidly evolving industry and dynamic regulatory landscapes
Making business decisions informed by policy, operational efficiency, and P&L, with a commitment to cultivate this skill within the team
Directly manage three critical teams: Policy, Client Relations, and Analyst Operations, ensuring cohesive and efficient end-to-end operations
Foster relationships with clients and strategic partners, ensuring a seamless and positive experience throughout their Certification journey
Analyze financial data to evaluate the profitability and cost-effectiveness of operational strategies. Provide monthly, quarterly, and annual reports detailing key performance indicators (KPIs) and insights on budget variances
Regularly assess team performance against both short-term and long-term goals set for productivity, efficiency, and quality standards. Develop and implement strategies for addressing any gaps
Collaborate closely with Product leadership to drive product to market fit and improve operational capabilities
Oversee the collection and analysis of customer feedback to measure satisfaction levels and identify areas for solution and/or service enhancement. Report findings and recommend improvements to enhance customer engagement and retention
Recruit, mentor and grow high-performing teams
Represent and deliver presentations on behalf of the company at conferences, prospect and thought leadership webinars, and client-facing Quarterly Business Reviews
Keep abreast of new and emerging industry trends, providing updates and feedback to the Product, Sales, and Marketing teams
What You'll Bring
Significant experience leading operations, client-facing teams, client success or similar. Experience should include managing cross-functional teams and projects in a fast-paced, deadline-driven environment
Demonstrated success in facilitating progressive organizational change and development within a growing organization. Proven ability to lead, motivate, and influence others towards achieving strategic business objectives
Ability to thrive in a dynamic, quickly evolving environment and manage multiple competing priorities with various stakeholders without compromising on the quality of work
Exceptional analytical abilities with a talent for identifying, scrutinizing, improving, and streamlining complex work processes
Excellent interpersonal skills, with a proven ability to effectively communicate complex ideas and influence stakeholders across all levels of the organization.
Experience supervising and developing high-performing teams
Demonstrated success working in a matrixed business organization where cross-team collaboration was necessary
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
Well-developed ability to speak, read, comprehend, and write English
Qualifications
Open to candidates with a 4-year college degree or an equivalent combination of education and experience. We prioritize practical skills, a robust work ethic, and a passion for continuous learning over formal education alone.
Minimum of 5 years in a management role within a fast-pace growing organization, ideally operating on a recurring revenue model
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Please note that visa sponsorship is not available for this position. We cannot support international remote work.
In addition to competitive salaries, full-time employees enjoy a great benefits package:
Multiple Medical plans (one with $0 employee premium option), Dental & Vision plans
401k with company match and immediate vesting
Generous paid time off package and 11 paid holidays
And much more!
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in LegitScript's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
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