Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry's most robustly instrumented human-reinforcement learning model for creativity.
As the Director of Customer Success you'll manage a team of Customer Success Managers. You and your team are responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. You will own the success of customers, including product adoption, day to day customer service, and client health.
Hybrid role in NYC. 3 days per week onsite near Union Sq.
Responsibilities:
Manage and inspire a team of Customer Success Managers.
Develop a deep understanding of how Vidmob supports business challenges and translate client's needs into Vidmob capabilities.
Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite.
Manage the post-sale relationship, support your team as they are the primary contact and advocate for day-to-day requests, deliverables and escalations for many of Vidmob's offerings.
Understanding of client NPS, KPI's, and applicable goal setting.
Collaborate with product and engineering to spearhead adoption of new products and features. Identify gaps or concerns within the product and work towards solutions with leadership.
Partner with leadership across creative strategy and project management to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership.
Qualifications:
7+ years experience managing a customer success team. Saas experience preferred.
Understanding of the ad-tech/media/publisher ecosystem.
10+ years managing enterprise clients
Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations
Ability to communicate candid, constructive feedback with your team
A track record in managing risk, forecasting, and identifying growth opportunities
Please be aware that Vidmob will only contact candidates through emails ending in @ . We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @ email address, or if the email asks for personal information, please do not respond and report the email to us at Click To Reveal ExLink
Recommended Skills Creative Strategies Customer Service Forecasting Leadership Project Management Risk Management
