Are you passionately committed to caring for others, especially for the elderly? If so, we would like to hear from you !
Manorhouse is a customer service focused provider of senior living in Richmond. We believe that a resident's life in one of our communities should be an extension of the lifestyle he or she enjoyed previously, enhanced with premier Manorhouse service and support. Offering various levels of assisted living and memory care, Manorhouse strives on a daily basis to live our mission "to exceed customer expectations in a unique and outstanding way..."
This customer service experience is delivered by staff that have been specially trained to be Hospitality Ambassadors , so they can honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations.
Our goal is simple: to be the very best provider of assisted living and memory care services in each of our markets, and the preferred employer for those individuals looking to make a difference in the lives of the elderly. Purpose of the Job :
Develop and implement the Activity Program to ensure social, physical, intellectual and recreational activities are available to help enrich and engage the lives of our assisted living residents including maintaining an active volunteer database.
Responsibilities and Tasks :
Essential Job Responsibilities 1. Consistent and predictable attendance.
2. Develop and implement the community's Activity Program. Develop and promote an activities program design to promote the residents' active involvement with each other, their families and the community. Provide social, physical, intellectual and recreational activities in a planned, coordinate and structured manner. Contact caterers, entertainers, decorators and others to arrange for scheduled events. Facilitate socialization among residents. Chaperone activities outside the community. Work with marketing personnel on combined events.
3. Plan, coordinate and help implement decorating of the community for special events, seasons and holidays.
4. In collaboration with the Home Office, Executive Director and Director of Resident Relations promote and maintain social media presence.
5. Control expenses within approved budget.
6. Develop and maintain active volunteer base. Reach out to places of worship, community groups, high schools to engage individual group activities and entertainment for the residents. Follow-up with thank you notes and future possibilities of continued engagement.
7. Conduct community tours, back marketing duties and handle resident or family concerns in the absence of the Director of Resident Relations and/or the Executive Director as well as act as Manager on Duty on a regular rotation.
8. Relieve receptionist for lunch and breaks.
9. Transport assisted living and memory care residents to and from medical appointments, field trips, activities and other destinations in the Manorhouse van. Assist all passengers into and out of the van. Secure passengers with wheelchairs into seats with seatbelts. DO NOT TRANSPORT ANY PASSENGER IN A WHEELCHAIR. ALL PASSENGERS MUST BE IN A SEAT AND WEARING A SEATBELT.
10. Help decorate the community for special events, seasons and holidays.
11. Develop and maintain a monthly resident and family newsletter which highlights activities, important information and visuals. Participate in the Activities Planning Team and then develop a fully functioning monthly programming calendar for Assisted Living.
12. Attend training as required as well as complete all Relias training as scheduled.
Supervisory Responsibility : None
Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance :
Knowledge of principles for providing customer services including customer needs assessments and meeting quality standards for services. Ability to give full attention to what residents are saying, taking time to understand, asking questions as appropriate and not interrupting. Ability to use third party vendor publishing software for newsletter. Understanding and skill to maintain social media presence. Education and Licenses : Requires the ability to understand moderately complex mathematical formulas and charts or organize diversified information and apply fundamental principles of a science. Equivalent to a 4-year U.S. high school education and 1 year of advanced education or equivalent training in recreation.
Experience : 1 to 3 years in recreation.
