Directors
impact the way our team delivers customer solutions, collaborates as a team, and provides transformational leadership across the board for our customers. They play a significant role in creating meaningful work for our consultants, defining processes, and innovating on accelerators that help drive better engagement with customers. Additionally, this individual will work to recruit, hire, staff, and train consultants in the practice. The Director will play a significant role in taking the organization to the next level of performance, helping to scale the organization and its capabilities.There are several areas that the qualified candidate will be focusing on:Client Relationship/Customer Satisfaction, and LeadershipProject Executive Oversight Key AccountsResource Management & Team UtilizationBuilding Best Practices and Participating in our Center of ExcellenceDelivery Team Management, Career Management, and Team DevelopmentDeveloping Consulting Pyramid, mentoring, and hiring team membersDevelop Accelerators to help support the practice and teamOptimize internal teams with metrics
Work that matters. Life that fits.Looking for a role where you can live anywhere you want while delivering meaningful client work? You're in the right place.We're looking for tech-savvy folks who know Salesforce inside and out and believe outstanding customer experience is table stakes. Join our team of talented, certified Salesforce consultants and industry experts and develop life-changing skills
Flexible Work OptionsVolunteer Time OffComputer AllowanceTeam Building ActivitiesVirtual Socials
Medical & dental insuranceFlexible spending accounts401(k) plan with company matchShort-term & long-term disabilityLife & AD&D insurancePaid holidaysResponsible Time Off (RTO)
Responsibilities
Demonstrated success in delivering consulting and implementation services
Strategy: Collaborate with the senior leadership team to innovate and achieve company objectives
Strategy: Develop key accelerators to help increase time to value to our customers and a standardized methodology for onboarding employees and customers
Manage the team to meet the annual team utilization target, inclusive of your billable time. Demonstrates ability to be billable on key customer projects or phases
Provide value in complex negotiations & the closing of new business
Awareness of new product offerings from channel partners to incorporating them into selling efforts
Develop excellent client relationships and maintain focus on exemplifying company values
Lead pipeline management across the respective team, responsible for $3-5M of business annually
Maintain an accurate pipeline of all opportunities, contacts, and account history within our CRM System, Salesforce
Collaborate with project teams to address potential issues around scope, solution, and cost, and refine future scoping models to drive better efficiencies
Proven ability to build, manage, and foster a team-oriented environment
Proactively sense and solve problems as they come
Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on a project(s); handle the performance feedback and annual review processes for direct reports
Support the recruitment, selection, staffing, and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit
Be a clear and consistent communicator with the team and leadership
Note – Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process
Pipeline management and sales target goal increase to $5-8M
Heavily experienced and responsible for advanced participation in leading and setting selling strategy for respective team and channel partners
Increase in people management responsibilities to successfully deliver against a larger project portfolio
Increased complexity of business or uniqueness of skillset shown through industry solutions, trends, technical skillset, or roadmaps
Contribution to overall company business strategy amongst leadership team to scale
Evangelizes Coastal Cloud publicly and with partners to represent team & business solutions
Responsible for escalations amongst internal project teams and external clients, including the expectation of leading technical, corporate, and all audiences in between
Required Skills, Education and Experience
8-10+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce
4+ years of experience leading groups of 20+ individuals distributed nationally
8-10+ years of experience delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approaches and considerations for different sizes and scales of projects and clients across Salesforce clouds
Participated in Sales and Business Development Efforts
Certified on the Salesforce.com
Platform or equivalent Associated Accreditation
Excellent communicator who can easily understand business requirements and think on their feet
2+ years of channel management experience
Entrepreneurial Self Starter, who is good at setting expectations and managing timelines and deliverables
Must have full-time permanent US work authorization
Additional Requirements
Travel to client sites, as needed
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