KEY RESPONSIBILITIES Job summary – Supervise all Guest Services areas; work within budgeted guidelines established by the property; manage guest activity related hotel functions by monitoring standards. Essential Duties and Responsibilities – (Key Activities) Maintain complete knowledge of and comply with all departmental policies, service procedures and standards Ensure that standards are maintained at a superior level daily Develop and direct all front office staff through ongoing training programs and daily reiteration of procedures Coordinate and monitor all guest requests and amenities with corresponding departments Participate in annual budget for Rooms Division and Guest Services Departments Select, interview, hire and train staff according to Rosewood standards Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month All other duties as required Other Standard Responsibilities Complies to the company policies. Works within all pre-set budgetary limits. Takes on other tasks in addition of the ones stated, in a reasonable framework. Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs. Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained. Models the company's culture, vision, mission and core values at all times. Others While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills – Must be able to perform job functions with attention to detail, speed and accuracy Prioritize, organize and follow-up Be a clear thinker, remaining calm and resolving problems using good judgement Follow directions thoroughly Understand a guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Required to speak, read and write English, with fluency in other languages preferred Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications – Bachelor's degree in hospitality Hotel management, business or relevant field of work, or an equivalent combination of education and/or work-related experience Experience – Minimum five years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. SPECIAL POSITION REQUIREMENTS Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law. Pay The salary range for this position is $100,000 to $115,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
