Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Responsibilities:
•Develops relationships with talent at all levels and works as trusted partner to departmental leadership, making staffing recommendations based on skillset and career aspirations, not just availability
Must be able to "speak creative" with executive leadership and individual teams
•Maintains knowledge of current and upcoming projects across the agency, building strong relationships with client engagement, Operations, Delivery and new business teams
Must have both a business mindset (will be responsible for oversight of the Agency's target margins) and understand the Creative & Casting side of the work
•Has a pulse on the overall health and happiness of the department, ensuring any talent concerns are escalated to leadership through the appropriate channels
•Alerts capability leads of any potential concerns or issues in meeting key client deliverables due to resourcing and makes recommendations to resolve
•Leads weekly resourcing meetings, to ensure talent is properly utilized and works to resolve any conflicts or balance workloads.
•When internal options have been exhausted, identifies needs for freelance talent, creates the business case to hire and works with TA to secure the proper temporary support.
•Partners with operations to review monthly utilization reports and share insights and action plan with leadership
•Works with the Talent Acquisition & Human Resources teams to on-board department new hires and freelancers
•Works with project management functions to ensure internal resourcing platforms are maintained
•Overall focus on optimizing talent in balance with constant changes to organizational priorities
•Understands and maintains a knowledge database of team skillsets and career ambitions to be able to properly assign resources and retain top talent
•Is actively working to maintain a balance between agency margin goals, employee's ability to do their best work all while being a profitable organization
•Actively work with department leads and HR to ensure mobility of talent within the agency and network
•Proactively strategize department staffing needs, identifying peaks/valleys, core competency gaps/redundancies based on client forecasts and trends
•Continuously strategizes new ideas for process improvements and better ways to foster a connected and inclusive creative department culture
Required Skills & Experience:
•10+ years of creative resource management experience
•Previous leadership role directly managing other resource managers
•Prior experience in a resource management leadership role in a large-scale agency
•Firm grasp of the processes within an agency environment and a love of creating order in the chaos
•Deep understanding of the functional skills and responsibilities of various departmental roles
•Successful experience leading large departments with talent across All Western offices
Experience leading a Resource Management Team
•Independent thinker that can take departmental and agency needs and translate into resource management strategies for departmental leads.
•Excellent interpersonal communication skills with the ability to motivate and influence across all levels of seniority
•Accomplished leader who is comfortable working with C-suite leaders across multiple departments.
•Experience in translating business challenges into successful staffing strategies and influencing department leaders
•Strong acumen for translating data into trends, insights and actionable steps positively impacting the agency optimization
•Comfortable working in an environment of constant change and doing so with a positive attitude
•Proactive and confident in prioritizing competing demands in a fast-paced environment
•Ability to motivate, coach and mentor team with a focus on overall employee growth and advancing departmental impact.
VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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