Director, Client Services

Summary Director Client Services At our Company, we grow People, Brands, and Businesses!We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company's strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer: Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities: Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
Directly manages assigned direct reports; hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools, and resources.
Qualifications: Bachelor's Degree or equivalent experience is required; MBA Degreeor equivalent job-related experienceis preferred
10+ years of general leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
5+ years of direct sales management experience
Proven track record in sales
Previous experience managing 10+ direct reports
Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry
Job Will Remain Open Until Filled
Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary The Director of Client Services serves as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company's strategic goals. Primary role is to provide direction to the planning, management, and oversight of events and other special projects in order to drive the achievement of budgeted revenue targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.
Essential Job Duties and Responsibilities Managing within the Sales Ecosystem
Align and prioritize tactical activities to support strategic sales plans
Establish, monitor, and control costs that impact sales margins
Ensure accurate forecasting while monitoring performance to metrics; Standard measurements will focus on actual sales, profitability, and growth percentage within the business unit
Align Client Services, Sales, Creative and Technology resources with opportunities
Create, Maintain, and Protect Accounts
Target opportunities for growth, support the development of winning proposals, and maintain opportunity momentum to expand client revenue
Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment
Troubleshoot and monitor operational issues
Oversee the development of reports (i.e. weekly, monthly, and quarterly reviews) for all necessary stakeholders to review and improve business impact
Setting Sales Strategy
Create overarching account strategy to guide organizational, technical, process, and account planning and implementation to deliver assigned business objectives
Provide leadership to accelerate strategy adoption
Configure and align sales portfolios of team members for maximum effectiveness
Coaching for Sales Results
Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement
Balance corrective with positive feedback to ensure optimum guidance and performance improvement
Leverage motivation as a key enabler of client performance
Demonstrate and mentors expected service behaviors
Supervisory
Directly manages assigned direct reports
Hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources
Supervisory Responsibilities Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.- Travel up to 10 % Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level:
(Required)Bachelor's Degree or equivalent experience
Field of Study/Area of Experience:
10+8+ years of general leadership experience in a experience in shopper marketing or retail marketing programs, sales environment, including full P&L responsibility (budgeting, forecasting, etc.)including full P&L responsibility (budgeting, forecasting, etc.)- 5+ years of direct sales management experience- Proven track record in sales- Previous experience managing 10+ direct reports- Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry- Experience in beauty and/or baby categories- Experience in subscription and/or box programs a plus Skills, Knowledge and Abilities Good interpersonal skills
Excellent customer service orientation
Team building Skills
Ability to exercise sound judgment
Decision making skills
Ability to visualize and plan objectives and goals strategically
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Excellent written communication and verbal communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
Ability to direct, lead, coach, and develop people
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.