MISSION STATEMENTWe build pathways to independence through personal development and the power of work.Position Duties:1. Possess and maintain working knowledge of current best practices/emerging trends in trauma informed care,strengthens-based case management model, Adverse Childhood Experiences (ACEs), barrier removal needs ofjustice impacted residents, mental health services, local housing supports, utility assistance programs and otherfederal, state and local resources.2. Develop high quality training, coaching, and reference documents for direct reports.3. Develop process maps, standard operating procedures (SOPs) and implementation plans for the direct servicesdepartment workflows.4. Supervises and trains program staff to ensure quality customer service priorities are established.5. Assist in the development of program policies and procedures related to the direct services department.6. Develop and maintain positive relationships with management level representatives from various criminal justiceorganizations.7. Plan, coordinate, manage and lead the Flip the Script annual cohort development, inclusive of but not limitedcriminal justice partner engagement, internal process management, final roster development, interventions andtermination communications to partner organizations.8. Plan, coordinate, manage and lead the Flip the Script justice involved referral process, intake process, caseassignments, individual service plan (ISP) development process, client and partner follow-ups outlines that resultin long-term sustainability for each participant.9. Review, validate supporting documentation, and submit all supportive services request for approval processing.10. Work in collaboration with the Flip the Script Partnerships and Quality Manager to identify external supportiveservices partnerships needed to assist participants with barrier removal services not allowable by funderrequirements.11. Work in collaboration with the Flip the Script Partnerships and Quality Manager to forecast potential strategy pivots,process improvements, and staff training needs that result in high quality service.12. Monitor and analyze direct services department data entry, case file upkeep, and outcome data.13. Assist with audit preparation and monthly, quarterly, and annual funder reports.14. May provide program coverage in the absence of the Director as required.15. Performs other related duties and responsibilities as assigned
