Job summary
Responsible for the overall operation and direct supervision of a bar venueEnsure daily operations and experiences meet guest expectationsAppropriately respond to and assist Regional Operations Manager with any escalated departmental concerns and guest and/or team member challenges
Job seniority: associate level
Responsibilities
• Train, develop, measure performance, discipline, and schedule tavern staff• Lead the tactical execution of strategic initiatives under the direction of division leadership• Establish standards of service within assigned tavern(s) and ensure achievement• Monitor and control labor within the tavern while maintaining adequate coverage based on business demands• Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures• Observe and evaluate team members and work procedures to ensure quality standards and service• Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked• Ensure the Regional Operations Manager, Director of Operations or Vice-President of Tavern Operations is made aware of any unusual incidents and/or events involving guests or team members• Assign stations and side work to all staff• Maintain a working knowledge of operational procedures, both front and back of house
Requirements
• Minimum two to five years restaurant/gaming and/or supervisory experience• Must possess excellent communication and organization skills• Ability to maintain confidentiality of sensitive information• Ability to establish and maintain an effective working relationship with management, staff and co-workers; pleasant personality, team oriented and enjoys working with and assisting people• Ability to effectively communicate in one-on-one, small group and large group settings• Able to effectively present information to top management and public groups• Ability to apply common sense reasoning to variety of situations• Intermediate computer skills• At least 21 years of age• High school diploma or equivalent
Key Skills Needed
• Excellent communication skills• Organization skills• Ability to establish working relationships• Team-oriented• Ability to effectively communicate• Intermediate computer skills
