Why Lytx:
Our IT Team is looking for a Desktop Support Technician to join our San Diego team. This role will work closely with other employees and team members in a fast paced environment. We are looking for someone hands on who is up to date with current technologies and has experience supporting and operating but also is continuously striving to expand their technology expertise!
What you'll do:
Tier I and II user support, answering phone calls, triage tickets and instant messages from employees.
Install, administer and support corporate systems including but, not limited to; laptops, software, hardware peripherals, Zoom Room AV equipment, printers and other desktop related equipment.
Responsible for onboarding new hires including equipment set-up, account creation, permission access, and software provisioning.
Responsible for offboarding employees including reclaiming equipment, disabling account access, and software deprovisioning.
Install, and configure Windows and MacOS based workstations in an imaged environment using JAMF, SCCM, and Microsoft Intune.
Support, monitor, test, and fix a variety of hardware and software issues.
Provide end user support for all SaaS and/or LAN- based applications.
Work directly with other team members and System administrators to support employees
Meeting Support and Setups
Must participate working on-site for majority of the week.
Asset Management of all IT Equipment.
Other duties assigned as required
What you need:
3-5 years of IT related experience; ideally in a fast-paced, team-oriented support environment.
Experience Supporting and Utilizing Office 365, Windows 10 & 11, Active Directory, and MacOS
Experience imaging with SCCM
Experience with Microsoft Intune a plus
Proven experience work with Service Now or other ticketing system.
Experience assisting users with SSO issues, OKTA.
Excellent written and verbal communications skills
Time Management and self-motivated
Must have solid experience in problem solving, troubleshooting and issue resolution.
Good sense of urgency, resourceful and passionate about delivering quality support.
Self-starter and intellectually curious.
Must be able to lift/move up to 50 pounds.
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We're committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We're committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
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