Desktop Support Team LeadAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We're seeking a future team member in the role of Desktop Support Team Lead to join our Workplace Technology Supportteam. This role is located in Lake Mary, FL – On Site.In this role, you'll make an impact in the following ways: Monitor, support, repair, and maintain computer equipment, perform images on PC's and connect to data and applications servers to troubleshoot.Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability. Address potential systems issues in a proactive manner, resolving problems directly or working closely with Support Engineers and other support groups whenever necessary.Work with vendors to assist in installation and troubleshooting of issues, provide 2nd and 3rd level support to end users (in person and over the phone) and provide assistance with activating and troubleshooting handheld devices such as blackberries and iPads.To be successful in this role, we're seeking the following: Bachelor's degree in a related discipline or equivalent work experience required.Minimum 8 years of technical and management experience required; experience in the securities or financial services industry is a plus. 5 years of team lead or manager experience.Microsoft certifications preferred.At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024World's Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024"Most Just Companies", Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg's Gender Equality Index (GEI), 2023Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
