Desktop Support Specialist

The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.Serve as a trusted technical resource to the Curio Wellness end-user communityProvide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applicationsProvide incident management service desk functions to end-users remotely and in-personUtilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-communityInstallation, maintenance, and repair of desktop/laptop computing systemsSupport and administration of Windows 10 and limited Mac OS operating systemsTroubleshoot desktop/laptop computer security issues.Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.Diagnose, troubleshoot, and repair computing hardware and software applicationsProvide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and trainingInstallation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.Complete imaging, software installations, and software upgrades.Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.