Natural Organics Inc - NaturesPlus is currently looking for a Desktop Support person to join our team. The Desktop Support's primary responsibilities is to provide technical assistance and support to our internal, remote and branch office users; ensuring smooth operation of their desktop and laptop systems. The ideal candidate will have expertise in Active Directory administration, Windows operating systems, printing technologies, documentation practices, and excellent communication skills.
Primary Responsibilities:
Provide first-level technical support to end-users via phone, email, chat, or in person
Install, configure, and troubleshoot desktop hardware and software components, including operating systems, applications, and peripherals
Manage user accounts, security groups, and access permissions in Active Directory
Perform system imaging and deployment using imaging tools
Document support activities, solutions, and procedures for knowledge sharing and future reference
Collaborate with IT teams to resolve escalated technical issues and implement solutions
Conduct user training sessions on desktop systems, applications, and security best practices
Monitor and maintain inventory of desktop equipment and software licenses
Ensure compliance with IT policies, procedures, and standard operating procedures
Communicate effectively with end-users and stakeholders to provide updates on support tickets and project statuses
Qualifications: Experience with Helpdesk ticket tracking software and remote desktop support tools
Configure, install, upgrade, maintain and troubleshoot supported hardware and software including VPN connections, PC's, printers, handheld Android scanners, desk phones and cell phones
Strong knowledge of Active Directory administration, including user management, group policy, and security permissions
Experience with system imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or similar solutions
Knowledge of networking protocols and basic networking concepts
Experience with mobile device management (MDM) solutions
Proven work experience as a Help Desk Analyst or IT Support Technician
Strong problem-solving, analysis and time management skills and high level of organization and detail-orientation
Demonstrate ability to multitask and prioritize with strong time management skills
Strong work ethic and willingness to take initiative
Superior oral and written communication skills
Experience with SAP, Macintosh OS, iPads and scan guns a plus!
Requirements: Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
Minimum of 3-5 years of experience in similar role
Proficiency in supporting Windows desktop operating systems (Windows 7, 10, 11) and Microsoft Office365 applications
Physical Requirements: Ability to lift and relocate IT equipment as necessary
May be required to run network cables as needed
Ability to commute to office locations in Melville and Amityville (required)
Work Location: In person - Primary location is Melville
