Job Description
Job Description
Job Title: Desktop Engineers
Start/End Dates: 6/1/2024 - 5/31/2025
City & State: 600 Washington Blvd, Stamford, Connecticut 06901 (Onsite)
Job Description:
Requirements: This is a Voice Scope request for Stamford, CT, US location.
Onsite Work.
Desktop Engineer IV Voice Scope:
Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)Resolves hardware issues (i.e. broken handset, bad
speaker/microphone)New
user training on turret Installation of headset for turret user
Testing/troubleshooting
of customers directs Cabling for new T1's into Unigy backroom equipment
Changes to the user turret configurations (adding additional speaker modules etc.)Low voltage cabling support Provide support primarily in Stamford and occasionally in Trumbull Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays). Measurement of achievement will be provided monthly with minimum service level of 95% required to meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer to request replacement of the site recourse or termination of service.- Assigned service requests will be processed within 3 business days. Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.- Incident management will adhere to the service levels as defined in the customer policy and procedures. Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.- Change management will adhere to the services levels as defined in the customer policy and procedures. measurement of achievement willbe provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer, at its discretion, to request replacement of the site resource.
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