Who is BRIDGE?
BRIDGE Healthcare Partners is a not-for-profit organization founded in 2011. We are a mission based managed service organization for not-for-profit organizations in the healthcare, community wellness and childcare services arena. We provide a framework of services including:
Information Technology (IT)
Revenue Cycle Management (RCM)
Electronic Health Records (EHR) The Role The BRIDGE Deskside Support Technician I provides daily on-site support and management of computing systems and infrastructure (i.e. Desktop, laptop, mobile, printers, network equipment, etc.). The successful Deskside Support Technician I will thrive in a fast-paced, hands-on environment and enjoy providing world class customer support. This opportunity is well-suited for someone who enjoys fielding numerous daily inquires relating to hardware, software, network, and telephony issues. Works under moderate supervision. This position is ideal for someone who is: Dependable -- more reliable than spontaneous Autonomous/Independent -- enjoys working with little direction People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Achievement-oriented -- enjoys taking on challenges, even if they might fail Innovative -- prefers working in unconventional ways or on tasks that require creativity Essential Duties and Responsibilities Processes and prioritizes work requests and escalations in a timely and efficient manner. Will prioritize effectively and efficiently Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, and peripherals. Deploys new equipment and all operating software. (Mac and PCs). Performs basic account maintenance and troubleshooting. Provides end user customer support to assist end users with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance, and upgrades. Technical support and troubleshooting of Windows workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity, Citrix client. Provide support for all wireless communication devices including but not limited to Smartphones, tablets, and broadband cards. Maintain a current and accurate inventory of all devices at all times. Maintain accurate and current documentation on process, procedure and infrastructure. Up to 50% travel locally, regionally, and nationally may be required. Act as remote hands for tier 3 support Will be working across multiple internal and external customer organizations. Other duties and Responsibilities Participates effectively as a team member through communication, cooperation, information sharing and problem solving. Assists in other areas as directed by supervisor. Maintains complete and accurate records of work performed. Lifting, moving objects up to 50 pounds in all directions Remaining in a stationary position often standing or sitting for prolonged periods Communicating with others to exchange information Repeating motions that may include the wrists, hands, and/or fingers Perform duties and tasks independently with little supervision Reliable access to transportation for daily travel to local and regional locations Other duties as assigned Qualifications 1 years of relevant work experience with relevant industry certifications or the equivalent combination of education and experience High degree of professionalism and integrity Strong organizational skills Verbal and written communication skills Time management skills with the ability to manage multiple tasks simultaneously and meet deadlines Interpersonal, facilitation, consensus building and conflict resolution skills Analytical skills A commitment to providing superior customer service and customer satisfaction for all of BRIDGE Healthcare Partners, its clients, and partners Ability to work well under pressure Ability to explain complex technical concepts in language that is understandable to clients, peers, and management Self-motivated with the ability to work independently and meet objectives with moderate to little direct supervision Capacity to review, identify and implement improvement opportunities where enhanced processes, technology or efficiencies can be applied Must be able to work as remote hands with subject matter experts for network, server and PC support
