Summary: The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members. Duties and Responsibilities include the following: Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report. Review prior shift report with departing Desk Clerk. Answer phone, direct calls, and take messages. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients. Check in and monitor guest registration. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately. Carefully monitor cameras, note any suspicious activity and respond accordingly. Attend staff meetings and training as required Performs other duties as assigned Qualifications: High school diploma or educational equivalent. Knowledge of applicable federal and state housing laws preferred. Must own or consistently have a vehicle available for use. Computer skills, with working knowledge of the primary Microsoft Office programs Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs. Ability to successfully pass a background check and other pre-employment screening. Knowledge, Skills, and Abilities: Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele. A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors. Ability to exercise good judgment and self-control. Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Enthusiasm, good attitude, trustworthiness, personal integrity and honesty. Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment. Appropriate level of administrative experience and skills. Effective communication skills with employees at all levels. Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards. Ability to work autonomously and understand when a superior needs to be involved in decision making. Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges. Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job. Physical Requirements: Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.
