For almost twenty years, our physicians, nurses, and staff have worked together toward the common goal of helping our patients become parents. RMA is seeking a full-time
Billing Manager
to join our growing team in
Basking Ridge, NJ . Scheduled work hours are Monday to Friday from 8:30 AM to 4:30 PM.
The Billing Manager will oversee all aspects of the Billing Coordinators role in the billing revenue cycle department for RMA NJ including, patient counselling insurance verification, authorization management patient billing support and collection of patient service revenue. The incumbent will provide guidance and best practice knowledge and understanding of the complete revenue cycle processes. This position will report to the Director of Finance.
Responsibilities:
Track and trend daily and monthly key performance indicators of the patient financial counselors in relation to the revenue cycle
Oversee and review daily A/R - related operational and production reports Generates reports as required for Front-End activity, charge entry, and A/R revenue
Serve as principal liaison with physicians and also with practice management on day-to-day issues as they impact billing operations
Handles complex patients' complaints and issues by explaining company policies and guidelines
Develop goals for continued improvement and resolution of roadblocks that prevent providing exceptional customer service to our patients
Partner with Billing Manager to ensure effective communications between the different teams and division billing staff in collaborative efforts to bill and collect for all patient care services in the most optimal and efficient manner
Assist with the ongoing management of improved process for our EMR and Billing Systems (Artemis and Intergy), and all information systems as they relate to professional billing
Monitor all revenue cycle processes to ensure adherence to IVI RMA policies and procedures
In-depth knowledge of all facets of the billing and revenue cycle process
Strong communication, writing, and inter-personal abilities, including diplomacy and persuasiveness, analytical ability, and strong judgment
Coordinate with third party collection agencies and other vendors for the management of accounts assigned to collections/bad debt
Other related duties as required
Qualifications:
Bachelor's Degree, plus five years of related experience
MBA, MHA, MPA or other Master's degree relevant to healthcare preferred
Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations
Excellent verbal and written communication skills
Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs
Must be a motivated individual with a positive and exceptional work ethic
Experience with Intergy billing system EMR preferred
Experience working in a fertility center preferred
#J-18808-Ljbffr
