Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. We are a vibrant and fast-paced dental practice dedicated to providing exceptional oral healthcare to our patients. Our office is known for its warm and welcoming atmosphere, where we prioritize patient comfort and satisfaction. We believe that a visit to the dentist can be a positive experience, and we strive to create a fun and enjoyable environment for both our patients and team members.
As a Dental Front Office team member, you will be the face of our practice, responsible for ensuring a smooth and efficient operation of the front desk. Your main duties will include:
Greeting patients warmly and making them feel comfortable and at ease. Managing appointment scheduling, confirming appointments, and sending out reminders. Handling patient inquiries, providing excellent customer service, and addressing any concerns or issues. Processing patient registrations, insurance claims, and coordinating treatment financing. Managing patient records, ensuring accuracy, confidentiality, and compliance with regulatory requirements. Assisting with billing and financial transactions, including processing payments and insurance claims. Collaborating with the dental team to maintain an organized and efficient office workflow. Participating in office meetings, training sessions, and team-building activities to contribute to a positive and cohesive work environment. Determine insurance benefits Insurance verification To excel in this role, we expect the following qualifications:
Prior experience in a dental front office position is required. Strong communication skills with the ability to interact professionally and compassionately with patients and team members. Excellent organizational and multitasking abilities to manage a busy schedule and handle multiple priorities. Proficiency in dental software and computer applications for appointment scheduling, patient records, and insurance processing. Attention to detail and accuracy in maintaining patient records and processing financial transactions. Knowledge of dental insurance plans, billing procedures, and treatment financing options. Commitment to maintaining patient confidentiality and complying with HIPAA regulations. A positive and enthusiastic attitude with a passion for delivering exceptional patient care. Ability to work in a team-oriented environment and contribute to a fun and supportive office culture. Flexibility to adapt to changing circumstances and willingness to take on additional responsibilities as needed. Ability to communicate with patients and explain benefits. Knowledge of dual insurance benefits. Ability to calculate patient deductibles, copayments, insurance and patient financial responsibilitis. Ability to verify benefit coverages. #CB
