Dental Call Center/Customer Service Representative

Call Center Agents needed for our dental call center!

Career Opportunities
Room for Growth
Paid Training
Competitve Compensation
THIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM, CA LOCATION. THIS IS NOT A REMOTE POSITION.

Here at Smile Time Dental and Make A Smile, we have a well established, fast paced and rapidly growing company that has been in business for 19 years with over 20 dental offices throughout the Sacramento area. We are seeking a well qualified, hard working, enthusiastic individual to join our amazing team!

As a Dental Call Center Agent, you will be the front lines of interaction with our loyal customers. This is a fast paced environment and we need someone who can be on top of answering the high volume of incoming calls. Someone that is very professional and friendly to provide excellent customer service experience. We take pride of our excellent company culture and stability we provide as most of our employees have been with us for many years and now we are looking to add to that team and hopefully fine someone who wants to take advantage of the growth opportunities that we provide within our company.

Specific Responsibilities: Handle high volume of inbound calls from patients with the utmost care, requiring professional telephone etiquette and superb listening and problem-solving skills
Making outbound calls to insurance companies and patients to obtain information, perform eligibility verification, request prior authorizations and resolve billing discrepancies
Experience in eligibility, benefits and claims is preferred but not required
Responsible for providing excellent customer service, insurance and billing support
Excellent verbal and written communication skills
Highly pro-active, goal oriented and motivated attitude
Ability to enunciate and speak clearly
High work ethics, common sense and good overall judgment
Bilingual in Russian, Ukrainian, or Farsi a major plus! Benefits Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Retirement Plan

PTO