Position Summary Upholds the Vision, Mission, and Core Values of the company. The Delivery Driver's primary focus duties will include but are not limited to loading and unloading materials or rental equipment and delivering and/or picking up commercial and residential customers. Maintain exceptional customer service, maintain the upkeep of company vehicles, and/or inspect rental equipment. CDL is not required
Essential Duties & Responsibilities • Ensure each customer receives outstanding service which follows the S.A.L.E.S process and the mystery shop standards
• Loading product from the barn and cull area
• Verifying product from loading ticket
• Noting all paperwork is correct and noting damage or discrepancies
• Maintain accurate delivery and pick-up records
• Secure customer signature on rental contracts
• Unload trucks and verifying correct items are according to packing slips
• Communicate with the Warehouse or Rental Manager as needed and follow instructions as required, including, but not limited to, changes in route, special requests, and/or equipment problems.
• Complete orders on a truck and additional equipment
• Checklist on pickup inventory
• Safely Load and unload products or equipment along with delivering and picking up products or equipment
• Observe all state and local driving laws as well as company policies and procedures
• Perform daily pre- and post-trip safety inspections on all equipment and follow up with the Warehouse or Rental Manager on any deficits.
• Maintain a clean working environment and Keep vehicles clean free of debris (interior and exterior)
• Communicate with customers via phone to schedule deliveries
• Deliver merchandise with care
• Demonstrate excellent customer service to our customers and co-workers
• Operate a box van, pickup truck, or other assigned vehicle in a safe and courteous manner
• Maintain knowledge of the geography and demographics of the area and surrounding areas.
• Instruct customers on equipment operation
• Start equipment for customers
• Adhere to Safety guidelines per company policy and OSHA
OTHER DUTIES MAY INCLUDE: • Assist with receiving, checking in, and stocking of items in the lumber yard
• Assist customers with rental contracts
• Operate a forklift with proper training
• Operate a propane tank with proper training
• Participate in store huddles
Physical Requirements The minimum physical requirements for this position
include:
• Frequently stock, load, and unload customer orders
lifting up to 80lbs
• Ability to stand, climb, and walk for an extended period of time
TRAINING REQUIREMENTS The minimum training requirements for this position in the
first 90 days include:
Ace Learning Place beginning courses Epicor Training POS basics courses (if applicable) Propane certification (if applicable)· Service Center training Rental Center training REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • High School Diploma or GED
• Possess a valid driver's license with an acceptable driving record following the company's insurance carrier's standards
• Must be able to pass a pre-employment drug test
• Possess a working knowledge of rental equipment along with a willingness to learn
• Possess a working knowledge of hardware retail experience
• Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business
A minimum of 30 hours of continuing education directly related to this position is required annually.
Job responsibilities may change based on the needs of the business.
Ace Hardware is an equal opportunity employer in a
drug-free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.
Work/life balance: This position is with a team that respects your life outside of work. We believe in earning your trust through clear
communication. We schedule two weeks in advance, working with you so you can plan.
Learn and grow with us: Are you a hardware hero? Bring your knowledge and we'll teach you something new. Have a helpful attitude? We'll train you on hardware know-how that builds life skills. We train you from day one; opportunities don't stop there. What to expect: You'll work directly with customers, welcoming them and helping them find everything necessary to complete their project on one trip. Like working in a fast-paced and fun environment? We are high energy so time will fly. You'll be on your feet for most of your shift (6 to 8 hours). You must lift 25 to 80 lbs. Pay, Benefits, and Perks: Following your 90-day Probationary Period, you are also eligible for our in-store discount as an employee of Valley Ace Hardware. For full-time Regular employment, the benefits program includes Sick Time, Vacation Time, Holidays, Medical Insurance, Life Insurance, AD&D, Long-Term Disability, and 401(k). These programs will be described in more detail in the Associate Handbook. Perk spot discounts on services and products Free vests, one ACE shirt, and more Click through and start your journey with us now!
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
