Debt Collections Manager Location Oklahoma City, OK : JOB TITLE: Debt Collections Manager NUMBER OF POSITIONS: 1 REPORTS TO: VP, Bankruptcy Services LOCATION: Oklahoma City The Debt Collections Manager will primarily be responsible for managing the collection activities for client serviced probate accounts and post recovery collections. Ensure that policies and procedures are compliant with company policies and applicable federal and state laws. Coordinate workflow of collections staff and trains employees. Maintain documentation of all transactions that relate to collection activities. Provide support and documentation for State licensing compliance activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: — Overseeing collection team members. — Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. — Train staff in understanding the probate and post-bankruptcy recovery processes. — Administers collections programs, maintaining knowledge of legal requirements and regulations. — Achieves department goals and objectives daily, weekly and monthly. — Answers inbound collection calls and handles and diffuses escalated calls. — Manage compliance of state and federal consumer protection laws and regulations such as FCRA, FDCPA, UDAAP, and TCPA. — Prepare and participate in client audits of collection processes and compliance. — Evaluate current collection policies and procedures for compliance and efficiency. SUPERVISORY RESPONSIBILITIES: This position does not have any supervisory responsibilities. LANGUAGE REQUIREMENTS Required English Ability Level Business Fluent QUALIFICATIONS: — Proficient with financial calculations. — Proficient in Microsoft 365 (Word, Excel, Outlook, Teams & SharePoint). — Excellent leadership skills. — Strong verbal, written, communication and presentation skills; strong critical thinking and reasoning. — A self-motivated person with the ability to motivate associates. — Good people management skills. — Background and credit check required. EDUCATION: Bachelor's degree in finance, accounting, or a related field. LANGUAGE SKILLS: Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to read and comprehend instructions, detailed correspondence, memos, and emails. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. MATHEMATICAL SKILLS: Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATION: Candidates with quality related certification/licenses will be preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Hearing and speaking to exchange information in person and on the phone. Seeing to read and write, exchange emails, conduct work, and prepare documents and reports. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employees must occasionally be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. DISCLAIMER: The information in this is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company's discretion to conform to business needs. ABOUT THE COMPANY: AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.
