Overview
Cole Engineering is in search of a proficient, on site,
Cyber Systems Support Specialist to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform at the Cyber Schools of Excellence.
Responsibilities
Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
Display sensitivity and adaptability to meet customer needs and requirements effectively.
Required Experience/Qualifications
Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree)
8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification required within six months of hire.
Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
Offer professional-level support for IT, virtual environments, and network functions addressing a range of technical challenges.
Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
Display sensitivity and adaptability to meet customer needs and requirements effectively.
Preferred Experience/Qualifications
Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.
Special Requirements/Security Clearance
For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with the ability to obtain a Counterintelligence (CI) Polygraph.
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