Job Title: Customer Svc Rep/UKHC
Requisition Number: RE45444
Working Title: Customer Relations Specialist
Department Name: H4005:Office of Patient Experience
Work Location: Lexington, KY
Grade Level: 08
Salary Range: $19.00-30.09/hour
Type of Position: Staff
Position Time Status : Full-Time
Required Education: BA
Click here for more information about equivalencies:: Required Related Experience: 1 yr
Required License/Registration/Certification: None
Physical Requirements: The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.
Shift: Monday through Friday, 8:00am – 4:30pm. May include some holidays per departmental needs.
Job Summary: The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions.
Skills / Knowledge / Abilities: The ideal candidate will have the ability to manage multiple tasks and/or projects while accurately completing routine functions in a fast paced, high intensity, professional work environment; proficient in Microsoft Office; excellent attention to detail; exceptional planning and organizational skill; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and diversity.
Does this position have supervisory responsibilities? : No
Preferred Education/Experience: Bachelor's degree in a healthcare related field with 3 years of experience preferred.
Deadline to Apply: 06/02/2024
University Community of Inclusion: The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
