We are on the lookout for a resourceful Customer Support Specialist to join our stellar team at Playbook in New York, NY.
Growing your career as a Full Time Customer Support Specialist is a fantastic opportunity to develop competitive skills.
If you are strong in communication, persuasion and have the right initiative for the job, then apply for the position of Customer Support Specialist at Playbook today!
About Playbook :
Playbook leads at the intersection of the creator economy and digital fitness - our goal is to build the world's most incredible user experience and marketplace where a user can access the content, knowledge, and community from today's best content creators in fitness, wellness, and sports for one low subscription cost via the Playbook consumer apps for iOS and Android (4.9/5 stars with over 12,000 organic reviews)
We accomplish this by building the world's best tools for creators so they can publish content on their terms and have full ownership over their business. We built a "business in a box" via our Playbook Creator app that serves as an end-to-end business tool - content creation, analytics, community engagement, etc.
We believe creators are the most valuable piece of the supply chain in digital fitness and wellness, so we aim to maximize their ownership and income potential by empowering them with world-class technology, data, and services.
What you'll do Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales, and Marketing teams You should apply if... Have 3+ years of experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Benefits : Fully remote role in a company with a strong international culture with members in the U.S., Poland, Spain, Denmark, Netherlands, and more. Our culture is driven by trust and autonomy - you will have a big impact on a product with users worldwide. Competitive salary (including equity and benefits). Flexible PTO, you can take vacation when you need it. Membership to Playbook - access to 60,000+ premium fitness workouts. Apple equipment. Benefits of working as a Customer Support Specialist in New York, NY:
? Excellent benefits
? Opportunities to grow
? Advantageous package
