Job Description:
Baker Hughes is seeking a Customer Support Specialist to join our team on a part-time basis in a remote work capacity from Phoenix, Arizona. As an Associate Level position, we require a minimum of 4 years of experience in a customer support role. The ideal candidate will be reliable and resourceful, with excellent critical thinking and negotiation skills.
Responsibilities:1. Serve as the main point of contact for customer inquiries, providing timely and accurate responses.2. Assist customers with troubleshooting technical issues and provide solutions in a professional manner.3. Collaborate with other teams within the company to ensure customer needs are met efficiently.4. Document customer interactions and feedback to provide insights for continuous improvement.5. Handle customer complaints and issues with empathy and professionalism, aiming to achieve customer satisfaction.6. Identify opportunities to upsell or cross-sell products or services to customers.
Requirements:1. Minimum of 4 years of experience in customer support roles.2. Excellent communication skills, both verbal and written.3. Strong critical thinking and problem-solving abilities.4. Ability to work independently in a remote environment.5. Proficiency in using communication tools such as email, chat, and phone to assist customers.6. Bachelor's degree in Business Administration or related field preferred.
Benefits:1. Travel and spending expenses covered.2. Profit sharing opportunities based on company performance.3. Life insurance coverage for employees.4. The opportunity to align work with a greater purpose and contribute to a meaningful mission.
Equal Opportunity Statement:Baker Hughes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 16, 2024.
If you meet the qualifications and are excited about the opportunity to join Baker Hughes as a Customer Support Specialist, we encourage you to apply. Join our team and be a part of a company dedicated to innovation and customer satisfaction.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
