Customer Support Specialist - Remote Work

Job Description:

Dr Pepper Snapple Group is seeking a skilled and motivated Customer Support Specialist to join our team on a remote basis in Indianapolis, Indiana. As a Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients while working from the comfort of your own home. This is a full-time position at the Associate Level, requiring a minimum of 2 years of experience in customer support or a related field.

Responsibilities:- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner- Resolve customer issues and provide solutions to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to improve overall customer experience- Stay up-to-date on product knowledge and company policies- Assist with special projects and initiatives as needed

Requirements:- Hardworking and motivated individual with a strong work ethic- Excellent research skills to find solutions to customer inquiries- Persuasion skills to effectively communicate with customers and address their needs- Strong written and verbal communication skills- Ability to work independently and manage time effectively- Proficiency in Microsoft Office and other relevant software- High school diploma or equivalent (Bachelor's degree preferred)

Benefits:- Paid sick leave- Gym membership- Company equipment provided for remote work

Working Environment:At Dr Pepper Snapple Group, we value autonomy and independence, trusting our employees to excel in their roles. You will have the flexibility to work from home while still being part of a supportive team environment.

Deadline to Apply:Interested candidates should submit their application by May 31, 2024.

Equal Opportunity Statement:Dr Pepper Snapple Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.