Customer Support Representative - Remote Work

Job Description:

C3.ai is seeking a talented and detail-oriented Customer Support Representative to join our team on a part-time basis, working remotely from Chicago, Illinois. As an Associate level role, we require a minimum of 4 years of experience in a customer support or related role.

Responsibilities:- Act as the main point of contact for customers, addressing their inquiries and concerns in a timely manner- Provide customer support via phone, email, and live chat channels- Research and troubleshoot technical issues to provide accurate solutions to customers- Document customer interactions and feedback for internal review and improvement- Collaborate with cross-functional teams to resolve complex customer issues- Assist in creating and updating knowledge base articles and support documentation- Meet and exceed customer satisfaction goals and metrics

Requirements:- Bachelor's degree in a related field or equivalent work experience- Strong communication skills, both written and verbal- Ability to research and adapt to changing customer needs- Experience using customer support tools and CRMs- Adaptable and reliable, able to work independently and as part of a team- Proficient in Microsoft Office suite- Prior experience working remotely is a plus

Benefits:- Joining Bonus- Paid sick leave- Visa sponsorship for qualified candidates

Working Environment:At C3.ai, we embrace a culture that challenges norms and encourages bold thinking. As a remote Customer Support Representative, you will have the opportunity to work independently while still being part of a collaborative team environment.

Deadline to Apply:May 2, 2024

Equal Opportunity Statement:C3.ai is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.