Customer Support Representative - Career Growth Potential

We are looking to hire an energetic Customer Support Representative to join our exceptional team at Ascension Publishing Group in Exton, PA.
Growing your career as a Full Time Customer Support Representative is a great opportunity to develop excellent skills.
If you are strong in attention to detail, leadership and have the right attitude for the job, then apply for the position of Customer Support Representative at Ascension Publishing Group today!

The Customer Support Representative position plays a key role in our customer's experience. Requirements include a high level of professionalism, hospitality, problem-solving, and attention to detail, as well as the ability to handle numerous issues and tasks simultaneously. Since this position serves as a liaison between our customers and our Company, prior customer service experience in a fast-paced environment is required. Experience preferably in a call center or phone-based help desk.
Requirements Understand, practice, and exemplify the values and mission of Ascension. Greet customers warmly and ascertain their needs in a professional, customer-centric manner. Receive a high volume of inbound/outbound calls related to order placement, refunds, account questions, digital platform questions, billing, cancellations, and related inquiries. Resolve customer requests via phone, email or chat. Consistently meet metric goals; phone, email response, ticket resolution, and customer satisfaction. Maintain strong knowledge of all Company products and services. Accurately explain Company products, services, promotions, and special offers. Open new customer accounts by recording key contact and billing information. Utilize technology to handle high call volumes and manage account details. Work with the customer service manager to ensure a high-quality of support. Effectively implement and communicate changes in policies or renewals to customers. Identify situations that require immediate action and refer them to the appropriate person. Contribute to team efforts as needed as well as perform other duties as assigned. Attend and participate in weekly customer service-related meetings. Customer Interaction Customer Support Policies, Standards, and Procedures Inquiry Research/Response Product Support Service Desk Management Service Request Management Process Technical Support Customer Service Help Desk Software NetSuite CRM Benefits of working as a Customer Support Representative in Exton, PA:? Unlimited Growth Potential
? Continuous Learning Opportunities
? Competitive salary