Customer Support Manager - Remote Work

Job Description:

As a Customer Support Manager at Jarden, you will be responsible for managing a team of remote customer support representatives to ensure exceptional service is provided to our customers. You will work closely with the customer support team to develop strategies to improve customer satisfaction, resolve escalated issues, and streamline processes. As a part-time position, this role offers flexibility for those looking to balance work with other commitments.

Responsibilities:1. Manage and oversee a team of remote customer support representatives.2. Develop and implement strategies to improve customer satisfaction and retention.3. Monitor and analyze key performance metrics to identify areas for improvement.4. Provide coaching and mentorship to team members to help them succeed in their roles.5. Handle escalated customer inquiries and complaints in a timely and professional manner.6. Collaborate with other departments to address customer issues and drive continuous improvement.7. Utilize data to inform decisions and drive strategic initiatives.

Requirements:1. 6 years of experience in a customer support or related role.2. Excellent communication and interpersonal skills.3. Strong problem-solving abilities and a customer-focused mindset.4. Proven ability to lead and motivate a team.5. Reliable and adaptable personality traits.6. Emotional intelligence and negotiation skills.7. Ability to work independently and prioritize tasks effectively.

Benefits:- Remote work flexibility- Paid sick leave- Visa sponsorship

Working Environment:At Jarden, we value leveraging data to inform decisions and drive strategic initiatives. As a Customer Support Manager, you will have the opportunity to use data-driven insights to improve the customer experience and contribute to the overall success of the company.

Equal Opportunity Statement:Jarden is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.