Customer Support Manager - Remote Work

Job Description:

We are seeking a dedicated and experienced Customer Support Manager to join our team at Molina Healthcare. This is a part-time remote work position based in Columbus, Ohio, US, with a seniority level of mid-to-senior. The ideal candidate will have a minimum of 6 years of experience in customer support management.

Responsibilities:- Manage and lead a team of customer support representatives to deliver exceptional service to our clients- Develop and implement strategies to improve customer satisfaction and loyalty- Analyze and report on key performance indicators to track progress and identify areas for improvement- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with cross-functional teams to ensure a seamless customer experience- Train and onboard new team members to ensure they are equipped to provide excellent customer support- Stay up-to-date on industry trends and best practices in customer support management

Requirements:- Proven experience in a customer support management role- Strong leadership skills with the ability to motivate and drive a team towards success- Excellent communication and interpersonal skills- Ability to negotiate and problem solve effectively- Critical thinking and decision-making abilities- Driven and motivated attitude towards achieving goals- Experience with CRM systems and reporting tools- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Gym membership- Medical coverage- Relocation allowance

Working Environment:At Molina Healthcare, we cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative and contribute to the success of our organization.

Deadline to apply: ********

Equal Opportunity Statement:Molina Healthcare is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.