Job Description:
A-Mark Precious Metals is seeking a part-time Customer Support Manager to join our team in Los Angeles, California. As a Mid-to-Senior level position, we are looking for someone with at least 8 years of experience in customer support. The ideal candidate will be confident, energetic, creative, and have strong people management skills.
Responsibilities:- Manage a team of customer support representatives to ensure exceptional customer service- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer inquiries and complaints in a timely and professional manner- Monitor and analyze customer feedback to identify trends and opportunities for improvement- Collaborate with cross-functional teams to address customer needs and concerns- Maintain a high level of product knowledge to effectively address customer inquiries- Track and report key performance metrics related to customer support operations- Implement training and development programs for customer support team members- Stay updated on industry trends and best practices in customer support
Requirements:- 8+ years of experience in customer support, with a proven track record of success- Strong leadership and people management skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and handle multiple priorities- Proficiency in CRM software and Microsoft Office Suite- Bachelor's degree in Business Administration or related field preferred
Benefits:- Dental insurance- Company equipment- Company transportation
Working Environment:At A-Mark Precious Metals, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where every team member is valued and respected.
Equal Opportunity Statement:A-Mark Precious Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
Deadline to Apply: May 22, 2024
If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply to join our team at A-Mark Precious Metals in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
