Job Description:
We are currently seeking a driven and motivated Customer Support Manager to join our team at Eastman Chemical in Fort Worth, Texas. As a part-time role at a mid-to-senior level, you will be responsible for managing a team of customer support representatives and ensuring exceptional customer service.
Responsibilities:1. Oversee the daily operations of the customer support team, including managing schedules, handling escalations, and monitoring performance.2. Develop and implement strategies to improve customer satisfaction and retention.3. Establish KPIs and goals for the team, and track progress towards achieving them.4. Collaborate with other departments, such as sales and marketing, to improve overall customer experience.5. Train and mentor new team members, providing guidance and support as needed.6. Identify areas for improvement in processes and systems, and work towards implementing solutions.7. Handle any complex or difficult customer inquiries or issues.8. Stay updated on industry trends and best practices in customer support.
Requirements:1. Bachelor's degree in Business Administration or related field.2. Minimum of 7 years of experience in customer support or related roles.3. Strong leadership and communication skills.4. Ability to work well in a team environment and foster a culture of innovation.5. Proven track record of achieving customer service goals and targets.6. Experience with CRM systems and other customer support tools.7. Ability to prioritize and multitask in a fast-paced environment.8. Strong problem-solving skills and attention to detail.
Benefits:- Parental leave- Free accommodation- Retirement plan
Working Environment:At Eastman Chemical, we value work-life balance and prioritize employee well-being. Our working environment is supportive and collaborative, allowing employees to thrive and grow in their careers.
Equal Opportunity Statement:Eastman Chemical is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
