Customer Support Location Cleveland, OH (Downtown area) : Ephoca is a company dedicated to the conception, development and production of solutions for heating, ventilation and air conditioning. Over 15 years of experience in the climate comfort sector with a clear goal: to grow through innovation. A mission that has always been developed through the union of technical skills and creativity, technology and design, Italian passion and international vision, to achieve the best standards in terms of energy efficiency and quality of performance.Since launching the Ephoca brand from Italy to the United States, we are growing and seek to expand our team!We are looking for a proactive and organized Administrative Assistant / Product Specialist to join us. The ideal candidate will be responsible for various administrative and sales tasks, supporting our day-to-day operations and contributing to the efficiency of our business. Key Responsibilities: Answering incoming phone calls, including sales, technical support, and customer service Responding to new sales inquiries and generating estimates Assisting with Level 1 Technical Support of our products and maintaining support tickets Manage office administrative tasks and maintaining records and files. Create and update records, databases with financial, personnel, and other data. Track stocks of office supplies and place orders when necessary. Assist colleagues whenever necessary and manage office communications. Collaborate with staff to maintain office equipment and troubleshoot problems. Qualifications: Proven experience as an administrative assistant, virtual assistant, or office admin assistant. Knowledge of office management systems and procedures. Working knowledge of office equipment, like printers and fax machines. Proficiency in MS Office (MS Excel in particular). Excellent time management skills and the ability to prioritize work. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organizational skills with the ability to multi-task. High School degree; additional qualification as an Administrative assistant or Secretary will be a plus. Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Expected hours: 30 per week
Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Cleveland, OH 44114: Relocate before starting work (Required) Work Location: In person
