Adecco has a job opening for a Customer Support Coordinator in PORTLAND OR. The job requires working Monday-Friday 8 AM - 5 PM with a pay rate of $26.32 an hour.
Work Location: Onsite Location: PORTLAND OR Job Description: The Customer Support Coordinator is responsible for handling customer inquiries via phone, chat, email, and the Internet. They use a computerized CRM system to manage customer requests for our Viewpoint Construction Software division. The division provides an enterprise-level software solution for mid-range to large-scale contractors in the US and abroad. The role is full-time, entry-level, and requires good telephone/Internet skills and a customer service orientation.
Responsibilities: Answers high-volume incoming support calls, chats, emails, and online cases; and routes calls to appropriate employees.
Assist customers in setting up the Customer Portal (online support portal) and updating contact preferences.
You will also provide support for customers having access issues or questions about the Customer Portal.
Assist customers in setting up the Customer Portal (online support portal) and updating contact preferences.
You will also provide support for customers having access issues or questions about the Customer Portal.
Requirements: High School diploma
Pleasant and articulate telephone personality
Strong customer-service orientation
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Pay Details: $26.32 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
