Customer Support Associate - Remote Work

Job Description:

Union Pacific is seeking a Customer Support Associate to join our team in a remote position based in Seattle, Washington. As a part-time Associate level role, you will be responsible for providing exceptional customer support to our clients.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with product information, orders, returns, and issue resolution.3. Effectively communicate with customers to understand their needs and provide solutions.4. Accurately document all interactions and transactions with customers in our CRM system.5. Collaborate with other team members to ensure a seamless customer experience.6. Meet and exceed productivity and quality goals set by the company.7. Continuously improve customer satisfaction and loyalty through exceptional service.

Requirements:1. Minimum of 4 years of experience in customer support or a related field.2. Independent and driven personality traits to thrive in a remote work environment.3. Strong negotiation and time management skills to effectively prioritize tasks.4. Excellent communication skills and ability to empathize with customers.5. Proficiency in using CRM systems and other customer support tools.6. High school diploma or equivalent required, Bachelor's degree preferred.7. Ability to work part-time hours with flexibility to accommodate peak business periods.

Benefits:- Company-provided equipment for remote work.- Paid sick leave for eligible employees.- Retirement plan options to support long-term financial goals.

Working Environment:At Union Pacific, we encourage a culture of curiosity and questioning to fuel innovation and growth. Our team values creativity, collaboration, and a passion for delivering excellent customer service.

Deadline to Apply:Interested candidates should apply by May 11, 2024, to be considered for this opportunity.

Equal Opportunity Statement:Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.