Customer Support Associate - Remote Work

Job Description:

Auto-Owners Insurance, a leading insurance company based in Indianapolis, Indiana, is seeking a part-time Customer Support Associate to join our remote team. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities:1. Provide excellent customer service through phone, email, and chat channels2. Assist customers with policy inquiries, claims processing, and general inquiries3. Handle customer complaints and resolve issues in a timely and professional manner4. Collaborate with other team members to ensure a seamless customer experience5. Document all customer interactions and update customer records as needed6. Identify opportunities to upsell or cross-sell additional insurance products7. Stay up to date on company policies, procedures, and products8. Meet and exceed monthly individual and team performance goals

Requirements:1. Driven and resilient personality traits2. Strong negotiation and critical thinking skills3. Excellent communication and interpersonal abilities4. Ability to work independently in a remote setting5. Proficient in Microsoft Office applications and CRM software6. High school diploma or equivalent required, Bachelor's degree preferred

Benefits:1. Joining bonus for new hires2. Life insurance coverage3. Employee discounts on insurance products4. Remote work environment with opportunities for advancement

Equal Opportunity Statement:Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Deadline to apply: June 12, 2024

If you meet the requirements and are looking to join a dynamic team where you can make a meaningful impact, apply now to be a Customer Support Associate at Auto-Owners Insurance!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.