Job Description:
Mattel is seeking a part-time Customer Support Associate to join our team in Jacksonville, Florida. As a Customer Support Associate at Mattel, you will be responsible for providing exceptional customer service to our clients and ensuring their overall satisfaction.
Responsibilities:1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.2. Assist customers with product orders, returns, and exchanges.3. Resolve customer complaints and issues promptly and effectively.4. Update customer accounts and maintain accurate records of interactions.5. Collaborate with other team members to improve customer support processes.6. Stay up-to-date on product knowledge to provide accurate information to customers.7. Use independent judgment and creativity to solve customer problems.8. Conduct research to find solutions to complex customer queries.9. Proactively identify customer needs and recommend products or services.10. Uphold the highest standards of ethical conduct and integrity in all interactions with customers.
Requirements:1. High school diploma or equivalent.2. 3 years of experience in customer service or a related field.3. Independent and resourceful personality traits.4. Strong research and creativity skills.5. Excellent communication and interpersonal skills.6. Proficiency in Microsoft Office Suite and customer service software.7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.8. Detail-oriented with a strong focus on customer satisfaction.
Benefits:- Parental leave- Dental insurance- Free food
Working Environment:At Mattel, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a safe and inclusive work environment for all employees.
Equal Opportunity Statement:Mattel is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to Apply: May 23, 2024
Join us at Mattel and be a part of our dedicated team of professionals dedicated to delivering exceptional customer support to our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
